Shipping Policy

Last Updated: June 2026

Thank you for shopping with Lake Conroe Candle Co. We take pride in hand-pouring each candle and carefully packaging every order.

Processing Time

Most orders are processed within 3-5 business days after payment is received.

Because our products are handmade in small batches, processing times may occasionally be longer during periods of high demand, holidays, or special events.

Customers will receive a shipping confirmation email with tracking information once their order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and shipping method selected.

We currently ship within the United States.

Delivery Estimates

Once shipped, most orders arrive within:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 1-3 business days (if available)

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Local Pickup

Local pickup may be available for customers in the Lake Conroe, Willis, and Conroe, Texas areas. If local pickup is available, customers will receive instructions after placing their order.

Lost, Delayed, or Damaged Packages

Once a package has been transferred to the shipping carrier, delivery is outside of our control.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We will review each situation individually and work toward a fair resolution.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier and check with neighbors or household members.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Weather Considerations

Candles are sensitive to heat and may soften or sweat during periods of extreme temperatures. While these cosmetic changes typically do not affect performance, Lake Conroe Candle Co. is not responsible for damage caused by prolonged exposure to heat after delivery.

We recommend bringing packages indoors as soon as possible after delivery.

Questions

If you have any questions regarding shipping, please contact us through our website contact form or by email, and we will be happy to assist you.

Thank you for supporting our small business.
Lake Conroe Candle Co.